Bitwarden is the least of all password manager evils and my employer's self-hosted instance generally serves us well...but the paid "organizations" license and activation scheme, and related support, is the shittiest thing ever!
First of all, our account auto-renewed back in March but somehow we missed the part where we have to manually upload a new license file for the organization...so after the grace period the org. is now disabled and our collections locked...
...so after some searching we find an online page that tells us to create a new org. then upload the new license there. But all that did create a second, new empty org and leave our old one disabled and locked!
The phone number on our invoice goes straight to a voicemail so I filled out their web form describing the issue. After an hour+ I got a reply...with a link to exactly what I did that made the second organization instead of enabling the old one!
... I'm gonna try a couple other things as I await their reply to my reply saying "been there done that" . But *sigh*... this freemium SaaS aspect of BW is terrible...even moreso than their choice of porky Microsoft SQL server and .net stack.
It makes me seriously contemplate migrating to the Bitwarden_rs version and even using orgs without a subscription if that is possible.
@puzzled ended up figuring it out myself as I waited for the reply.
Even though my master login has full admin access to our Bitwarden server is not the creator/owner of the organization that was disabled, and only the creator (not even admins!) can get into a disabled organization to relicense/reactivate it.
That was not mentioned explicitly in the documentation on the subject...it seems to have been written as if self hosters always have one admin or something.
@msh I have a similar problem, administering a client's TokBox service. The original account creator is gone and there seems to be no way for me to get "root" since Vonage took overTokBox.
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Bitwarden gripe/cry for help
... I'm gonna try a couple other things as I await their reply to my reply saying "been there done that" . But *sigh*... this freemium SaaS aspect of BW is terrible...even moreso than their choice of porky Microsoft SQL server and .net stack.
It makes me seriously contemplate migrating to the Bitwarden_rs version and even using orgs without a subscription if that is possible.